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Overhead Door Answers Your FAQs!

Posted by Overhead Door San Angelo

Mar 3, 2016 2:48:11 PM

Being in the field that we're in, and answering service calls as frequently as we do, we realize that a lot of the same questions come up. Today, we're answering those questions! Check it out!question-mark-1451232961b8W.jpg

I have to hold down the button in order for the garage door to close. What’s wrong?

There could be a couple things wrong with this situation. First, check to see if there is anything obstructing the sensor towards the bottom of the door. If nothing is there, look at both sides of the door and the tracks toward the floor. You should see two LED lights. Is one of them blinking or not lit at all? If so, the safety sensors need to be adjusted. There is a simple fix for this: turn or tilt the sensor that is off or blinking until the light is solid. Then try the door again. If neither of these solutions work, call us and we will fix the issue!

Can you help me with my broken garage door after hours or on the weekend?

Yes, we have an emergency line where you can reach us 24 hours a day, 7 days a week. We know that broken garage doors can be a huge inconvenience. When you call us today, we will come today. What’s more, we do not charge extra for calls on evenings, weekends, or holidays.

Why isn’t my remote working?

Most likely this means your batteries are going bad. If that does not solve the problem, try giving us a call. We’ll make sure to stop by at the earliest convenience.

How do I book a service?

Easy! Just give us a call or contact us through our website at: http://www.overheaddoorsanangelo.com/schedule-a-service-call

We heard a loud noise in the garage and cannot open the garage door now. What could be wrong?

If the garage door stopped working after the noise you heard, then the noise could have been the sound of a spring breaking. Call us for a quick appointment to inspect the garage door. If you have a broken spring, our qualified service technician can replace the spring your springs and ensure the garage door is safe and functional for future use. We always recommend replacing both springs if one has broken.

My garage door does not close all the way. Sometimes it reverses at the bottom, or right after it starts moving. What do I do?

The problem is most likely with the electric “safety eyes” that project an invisible “beam” or sensor across the door opening. The sensor detects obstacles in the way of the door and stops the garage door from closing on objects. If the “eyes” are out of alignment, the sensor will work sporadically. Our technicians can help fix this problem or determine if your garage door is not working for some other reason.